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Caroline Nivetha

PORTFOLIO

Caroline is an experienced UX researcher and creative technologist. She’s been the first researcher on different products, embedding research into teams from the ground up and shaping both product direction and business strategy.

Her creative technology practice strengthens her work, allowing her to prototype ideas, run richer studies, and translate complex social behaviors into meaningful digital experiences.

Informing Long-Term Strategy for a Secure Personal Information Tool

AI Workflow | Device Ecosystem | Strategy

Created a user-focused framework for product design and established key product principles centered around privacy, security & usability

STAR AWARD

Guiding Product Decisions for Launch of Bill & Recurring Payments Feature

Feature Conception | Information Architecture | Homepage

Identified key needs around bill payments contributing to the design and release of the regular payments feature

NEW FEATURE LAUNCH

High-Stress Usability Testing to Improve Fraud Alert Design & Placement

Experimental Research Design | Alerts | Fraud Prevention

Identified optimal placements and key design requirements for effective warnings to alert users of potential fraud during payment transactions, helping to prevent fraudulent payments

Improving Information Architecture for Growing PIM Features in Authenticator

Information Architecture | Redesign | Expansion

Lead to redesign of the information Architecture for personal information management on the Authenticator app

Multi-Round Research to Inform

Auto-Controls for Diverse Digital Literacy Levels

Privacy | User Perceptions & Sentiments

Research contributed towards designing controls that make managing and deleting search data easy for users

Creative Technology Projects